Digital Customer Success Representative — Pattison Media and Nimble Digital

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Digital Customer Success Representative

Western Canada

We are looking for a passionate Digital Customer Success Representative to join Pattison Media in a vital, client facing role with our partner, Lift Interactive and Nimble Digital Marketing Team. ​

You will have an insatiable appetite for digital marketing and the unique ability to work effectively amongst multiple teams. You will be a key player on this dynamic and competitive team that delivers integrated media solutions throughout markets in Western Canada. This position reports to both the Director of Sales for our Metro and Non-Metro markets. The successful candidate can be based anywhere in Western Canada, but preference will be given to those based in our Edmonton market.

Responsibilities:

• Work with core Pattison Digital team in developing best practices across multiple markets
• Support our team of Digital Specialists by providing feedback on client campaigns
• Help execute and be involved in the evolution of our clients digital marketing campaign and website development requirements
• Participate in team meetings and provide regular timely updates
• Up to date on latest digital marketing and website trends
• Expert level knowledge on our Nimble Marketing Solutions
• Able to execute and manage numerous client relationships

Qualifications:

• Learn and understand client businesses
• Recognize industry patterns and trends
• Ability to execute client objectives and assist our team in achieving our clients’ goals
• Recognize the importance of an optimized website in driving conversions
• Monitor and evaluate performance dashboards for clients
• Use appropriate tools to develop SEO & SEM recommendations that support client goals
• Act as a client liaison on multiple projects for the PML sales team, digital strategists and Nimble’s project coordinators.
• Be cognizant of project timelines, scope, and budget
• Assess active client projects and make budget and strategic recommendations based on performance
• Be informed of general trends in digital marketing including social media, search and display advertising
• Participate in team meetings to capture ideas and notes and translate those into actionable tasks
• Have a big picture understanding of what is important and what needs to happen next for our clients
• Familiar with third-party web tools, including Google Drive, Google Analytics
• Familiar with web builders and Content Management Systems, including Squarespace, WordPress, Webflow
• Experience with paid ad platforms, including Facebook Ads Manager, Google Ads, Google Display
• Proficient with Microsoft Office
• Basic understanding of SEO, HTML

You can apply online at www.pattisonmedia.com/careers or send your resume and a completed copy of the Pattison Media Group New Applicant Self ID form by May 20, 2022 to:

Katie O’Connor
Director of Sales, Non-Metro Markets
Katie.Oconnor@pattisonmedia.com

Only those selected for an interview will be contacted.

*Our New Applicant Self ID Form is available for download at pattisonmedia.com/selfidform.pdf and should be completed and attached to all employment applications. Please note your completed forms will be kept confidential*

Pattison Media and Nimble Digital are committed to our social responsibility of equal opportunity employment and does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, disability, medical condition, gender identity, sexual orientation, or age, religion, expression, marital status or other non-job-related criteria. We encourage members of all designated groups to identify themselves using our self identification form, as doing so will help us correct under-representation of those individuals in our company.