Position Type Company Location Posted On Interested?
TRFFK Performance Manager Full Time AutoTRADER.ca Etobicoke Feb 15, 2019 Apply Now

The TRFFK Performance Manager will be part of a client facing team responsible for conveying the value of TRFFK products. The TRFFK Performance Manager will proactively assist dealers to understand their metrics and performance thereby keeping churn at a minimum. The TRFFK Performance Manager will also be responsible for onboarding and training new dealers; supporting and engaging dealers by quickly handling escalations and recommending on the best practices.

Key Areas of Responsibility

1. Performance Management and Retention

  • Regularly conduct standard performance reviews of the KPI’s and report on the status.
  • Monitor performance of the accounts and instruct course correction when required.
  • Recognizing opportunities to upsell

2. Customer Support and Engagement

  • Respond to client’s needs with a sense of urgency.
  • Assist in contributing to dealer’s objectives achievement and growth
  • Regular follow up with the dealers on recommendations and performance improvement

3. On-boarding and Training

  • Acquire an in depth understanding of customers’ strategy towards digital advertising.
  • Facilitate training calls/visits.
  • Provide a strong level of customer service and product knowledge.
  • Effective team player with strong communication (verbal & written) and listening skills
  • Strong time and organizational skills with the ability to prioritize and quickly respond to customer requests.

Education & Experience

  • Diploma/Bachelor’s Degree in Business or related field
  • 3+ years’ experience with “best-in-class” sales support role in a high performance online and digital media.
  • 1-2 years of Automotive experience
  • Experience in digital, media and internet product sales
  • Advertising and marketing experience
  • Experience utilizing one of the platforms –
    • Google/Bing Search,
    • Facebook Ads Manager,
    • Google DV360 (Google Double-click)
  • Knowledge of tools and platforms: Google Analytics, Excel (pivot tables, charts and formulae), MS Word, Powerpoint
  • Fluent in both English and French an asset